Walk a Mile in their Shoes.
In business disputes, customers can be collateral damage
Harvey Mackay: Keep your eye on the ball
How you say it and what they listen to
All Communication is Not Equal.
Book Recommendation: Small Message, Big Impact
I just read a very important book I’d recommend to anyone, called Small Message, Big Impact, by Terri Sjodin.
The Unfiltered You
What Ever Happened to the Value Proposition?
I was in the airport the other day talking to a Yankees fan, and I asked him if he was a collector, or had ever bought a Steiner item as a gift for someone. He said no on both counts.