Walk a Mile in their Shoes.

September 17

Walk a Mile in their Shoes.

In You Gotta Have Balls, I explain that in order to be a good manager, you have to know from experience what it’s like to do the jobs of the people you’re managing.

Read more

In business disputes, customers can be collateral damage

September 15

In business disputes, customers can be collateral damage

As we head into the second Sunday of the NFL season, fans, players and coaches remain disgruntled because the games will once again be officiated by unseasoned replacement refs..

Read more

Harvey Mackay: Keep your eye on the ball

September 13

Harvey Mackay: Keep your eye on the ball

There's an old saying that you can't judge a book by its cover.

Read more

How you say it and what they listen to

September 13

How you say it and what they listen to

In my last post, I talked about how all communication is not equal: that to get through to people, you need to reach out to them via their preferred mode of communication

Read more

All Communication is Not Equal.

September 11

All Communication is Not Equal.

My kids don’t listen to voicemails. If I leave them a voicemail, they say, ‘Why didn’t you just text?’

Read more

The Unfiltered You

September 9

The Unfiltered You

On Friday, I was fortunate to have an article published on Entreprenuer.com

Read more