December 8
The Importance of a Surprise Hug
Jack Mitchell, author of the bestselling customer service book Hug Your Customers, recently described to the Steiner Sports staff the importance of a surprise hug;
November 27
Create Compelling Products or You Will Fail
Since it's Cyber Monday, I thought everyone could use a little lesson.
November 17
How to Ask for a Raise
People think getting a raise is a merely a transaction that you negotiate in order to get. But that’s not true. Trying to obtain a raise is more of a process.
November 6
The Job of a Coach
It is a coach’s number one responsibility to motivate his or her players. If they are not doing that, what are they doing?
October 30
The Three P's of Customer Service
When it comes to customer service, there is no one better than Jack Mitchell. In addition to being chairman of the Mitchells family of stores, he is a bestselling author, most recently with Hug Your Customers, a guidebook to customer service best practices that is essential for any business.
September 22
Stay On Top Of Your Game
Something I always think about is my interaction with Derek Jeter in 1999 after he had just won his third World Series and finished one of his best seasons yet. We were talking and I asked him where he would be vacationing. His response? He insisted that there was no time for relaxing.
September 20
Two Techniques That Can Make Any Business Successful
Last year customer service expert and Chairman of the Mitchell Stores, Jack Mitchell, came to Steiner Sports to talk about how to implement some easy strategies that would radically transform any business.
September 5
Achieving Goals - One Bite at a Time
In my book “The Business Playbook” I speak about the secret of achieving big goals.
August 25
Follow-Through on Your Commitments
Always follow through on your commitments. Today I'll be sharing my own personal story about how I burned tomato soup—a lot of it—and learned why it's important to follow through on a commitment.
