Last year customer service expert and Chairman of the Mitchell Stores, Jack Mitchell, came to Steiner Sports to talk about how to implement some easy strategies that would radically transform any business.
Two such strategies that I pulled from our talk are really quite simple:
- Hire great people that support and buy in to your culture.
- Personalize your systems to in order to communicate with your customers.
Sure, every business goes about doing things a bit differently, but the above are two core values that can translate across any industry, not just the highly successful third-generation retail business the Mitchell family has put together.
What are the key strategies you implement each day?