August 7
What We Do RIGHT
When Princeton’s dean of students told him he had won the Heisman Trophy, he recalled: “I thought it was nice. Then I went back to class.”
August 5
Just ASK
A couple of weeks ago, I wrote about the stories you tell yourself as excuses for not accomplishing goals.
July 15
I Invented the Everything Bagel
I’ve told you the story of how, as a kid, I used to deliver bagels and milk along my Daily News paper route, to give my accounts a little something extra, a little “What Else.”
July 12
A Quick Note on Customer Service & A Chance to Win a Gift Card
A lot of companies view customer service as a necessary evil. They view it as little more than "housekeeping," so to speak.
July 10
Unplugged
If this photo doesn't look a little absurd to you...you may have a problem.
June 12
How Can I Get More Customers?
How can I get more customers? I dare you to watch this video and not tear up. (NOTE: If you got this post in an email, you may have to go...
June 6
Going Pro
You're about to be put under for some major surgery, when the doctor slinks into the operating room ten minutes late.
May 31
How to Look for a Job
A few quick thoughts I had recently on why people leave jobs, and how to look for a job: People don't leave companies. People leave managers. Getting a job is...
May 13
Deep Selling - The Ultimate 'What Else?'
A guy I know told me that all employees at The Container Store learn the following story.
