How to Really Apologize

December 13

How to Really Apologize

A few years ago, I attended a Bat Mitzvah. The rabbi gave a sermon on one problem with today’s youth: they don’t own up to their mistakes enough. They don't know how to really apologize.

 

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Moving Out of the City: Something Gained, Something Lost

November 20

Moving Out of the City: Something Gained, Something Lost

In the Mad Men era, there was little question that dad would be commuting to work.

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Shadowing the Best

November 8

Shadowing the Best

A few years ago as I was having breakfast with Emmitt Smith and Cowboys owner Jerry Jones came up in conversation.

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The Art of the Gift

November 1

The Art of the Gift

It always amazes me how much people procrastinate.

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The Three P's of Customer Service

October 30

The Three P's of Customer Service

When it comes to customer service, there is no one better than Jack Mitchell. In addition to being chairman of the Mitchells family of stores, he is a bestselling author, most recently with Hug Your Customers, a guidebook to customer service best practices that is essential for any business.

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Your Quality of Life is Based on Your Relationships

October 26

Your Quality of Life is Based on Your Relationships

Nancy Lieberman is a fearless disruptor and while she has had a ton of success on the court, it's surpassed by her success at life.

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Surround Yourself with Positive People

August 31

Surround Yourself with Positive People

I once asked former New York Yankees manager, and now Hall of Famer, Joe Torre what success means to him.

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Who Has Your Back?

June 30

Who Has Your Back?

When things aren’t going so hot in your life, do you punish those around you?

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We Never Forget Our Firsts

June 27

We Never Forget Our Firsts

Do you put in the prep work for your first impressions?

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