March 4
The Best Sales Skill: Creating the Emotional Connection
As I’ve said many times, I love selling. And I love talking about it.
February 27
Commitment Test
Coach Lou Holtz once told me a story that is a good illustration of one of my favorite philosophies.
February 24
How to Build Trust: Do What You Say
Aside from my mother, who taught me most of what I know about business, my most influential mentor was Alzie Jackson, the head chef at Camp Sussex in New Jersey, where I spent many summers - first as a camper, and then as an employee, in Alzie's kitchen.
February 22
Experiment moves Granderson to LF, Gardner in center
TAMPA — Provided a choice, Curtis Granderson would continue to dig his cleats into the most sacred patch of baseball grass in the universe: center field at Yankee Stadium.
February 18
How to Make People Feel Important
As the leader of a company, one of my biggest responsibilities centers around how to make people feel important.
February 12
Skills for Communication: Versatility
There’s an old joke:
January 29
Customer Service: How Do You Know What You Don't Know?
Customer service is like singing. Everyone thinks they’re good at it. Few actually know what they’re doing.
January 28
What Is Winning For You?
In life, we all want to win. But we rarely stop and ask ourselves what winning means.
January 24
Accountability Police.
A couple of days ago, I wrote a post saying that we should all stop checking our email in the first hour after waking up in the morning.
