When it comes to customer service, there is no one better than Jack Mitchell. In addition to being chairman of the Mitchells family of stores, he is a bestselling author, most recently with Hug Your Customers, a guidebook to customer service best practices that is essential for any business.
In the below video, Mitchell talks about the three keys to customer service, his “Three P’s.”
What are they? In any customer serve interaction, make it Personal, act in a Positive manner and act with Passion.